Refund policy

90-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, Marine Detail Supply Charleston offers a 90-day return policy for most products. Please read the following guidelines to ensure a smooth return process.

Eligibility:
- To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
- Some products may have specific return restrictions due to hygiene, safety, or other reasons. Please check the product description or contact our customer support for more information.

Initiating a Return:
- To initiate a return, please contact our customer support within 90 days of your purchase with your order details and the reason for the return. Call 843-256-3383 or email noah@marinedetailsupply.com.
- Our customer support team will guide you through the return process, provide a return authorization number, and explain how to return the item.

Return Shipping:
- The customer is responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Process:
- Once we receive the returned item and verify its condition, we will process the refund.
- The refund will be issued to the original payment method used for the purchase.
- Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
- Tools and equipment are subject to a 10% restocking fee.

Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:
- Personalized or custom-made products.
- Downloadable software or digital content.
- Gift cards or vouchers.

Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support immediately. We will arrange the return shipping and provide a replacement or issue a refund, depending on your preference.

This return policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer support. We are here to help.